Global Fulfillment • Happiness guarantee
At Famtify, every gift is designed in the USA and made to order by our global production partners. Orders ship from partner facilities in the United States and overseas, depending on the product. We know these pieces carry family stories, so we work to get them to you safely and on time.
Every item is made after you order it. Production time depends on the product:
Note: Production time is separate from shipping time.
We ship with trusted carriers including USPS, UPS, FedEx, DHL, YunExpress, 4PX, Yanwen and Royal Mail. Tracking numbers are sent by email after dispatch. Please allow up to 48 hours for the first tracking update.
Delivery windows below begin after your order has shipped (production time not included):
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7 to 12 business days | 4 to 7 business days |
| Canada, United Kingdom, Australia and Europe | 10 to 20 business days | Not available |
We also ship to a small number of other countries shown at checkout. Delivery times there vary, so please email us for an estimate before you order.
Heads up: Delivery times are estimates. Customs clearance, local carrier handling and peak holiday seasons can add delays.
Production Time + Shipping Time = Estimated Delivery Window
Example: if your ornament takes 4 business days to make and Standard US shipping takes 10 business days, plan on about 14 business days in total.
For delivery in the United States before December 25, we recommend ordering by:
These are recommended order-by dates, not a guarantee. Holiday carrier delays are outside our control, so earlier is always safer.
If your order is lost in transit or arrives damaged, please notify us within 30 days of the delivery date and include photos (outer box, shipping label, and product). We'll arrange a replacement or refund in line with our Return & Refund Policy.
Please make sure your shipping address is correct at checkout.
We cannot edit an address once the order has entered production. If the package is returned due to an incorrect address, additional shipping fees may apply.
Because personalized gifts are so popular in November and December, both production and shipping can take a little longer during those months. We encourage ordering early to make sure your gift arrives on time.
We're here to help and we answer with care, because these gifts mean a lot. We reply within 24 business hours, Monday to Friday, 9:00 AM to 5:00 PM (U.S. MST).
Email: support@famtify.com
Business Address: PTNHAN, LLC, 30 N Gould St ste r, Sheridan Wyoming 82801, United States.
Phone: +1 (307) 622-9669
Thank you for choosing Famtify. We're honored to help you celebrate the people and moments that make a family.
Be the first to discover new collections made to celebrate every “first” moment.
The picture turned out great. Would of given 5 stars if letters of poem were larger.
a great gift idea for someone who appreciates personal touches.
Its a charming piece that adds a lovely vibe to our tree
The acrylic shines nicely under lights. Happy with how It turned out.
The ornament arrived quickly and looks even better than I expected. Very pleased.
