Shipping Policy

At Famtify.com, every item is made-to-order with care and ships from our partnered workshops and warehouses in Vietnam, China, or the United States - depending on product type and stock availability. We know these pieces carry family stories, so we work to get them to you safely and on time.

1) Order Processing

  • Standard products: 1-2 business days.
  • Personalized / custom designs: 1-4 business days (extra time for design and production).

Note: Processing time is separate from shipping time.

2) Shipping Carriers

We ship with trusted global carriers: 4PX, YunExpress, Yanwen, DHL, FedEx, UPS, USPS, Royal Mail. Tracking numbers are sent by email after dispatch - please allow up to 48 hours for the first tracking update.

3) Estimated Shipping Times

Delivery windows below begin after your order has shipped (processing time not included):

Region Standard Shipping Express Shipping
United States 7-15 business days 5-7 business days
United Kingdom & Europe 7-21 business days 7-14 business days
Canada & Australia 10-15 business days 7-12 business days
Asia (Japan, Korea, Singapore, etc.) 7-14 business days 5-10 business days
Rest of the World 10-21 business days 7-14 business days

Heads up: Delivery times are estimates. Customs clearance, local carrier handling, and peak holiday seasons can add delays.

4) Customs, Duties & Taxes

  • International buyers are responsible for any customs duties, VAT, or import taxes required by their country.
  • Famtify.com is not responsible for delays caused by customs processing.

5) Tracking & Delivery Issues

  • A tracking link is provided once your order ships.
  • If your package is marked “delivered” but not received, please contact your local carrier first. If still unresolved, email us at support@famtify.com.
  • Orders returned due to incorrect addresses or refusal of delivery may require additional reshipping fees.

6) Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please notify us within 30 days of the delivery date and include photos (outer box, shipping label, and product). We’ll arrange a replacement or refund in line with our Return & Refund Policy.

7) Contact Us

We’re here to help and we answer with care - because these gifts mean a lot.

  • Email: support@famtify.com
  • Business Address: PTNHAN, LLC - 30 N Gould St ste r, Sheridan Wyoming 82801, United States.
  • Phone: +1(307)6229669

Thank you for choosing Famtify. We’re honored to help you celebrate the people and moments that make a family.